Terms & Conditions
Definitions:
Agreement: these terms and conditions as set out to You by Us.
Our/Us/We: CLM Moves Ltd, a company registered in England and Wales with company number 12924943.
The Client/You/Your: the Client.
Quote: the quotation document We supply to You to accompany this agreement, setting out Our Services and Our price to You (see Clause 1.).
Services: the transportation/removal/storage services We provide to You as detailed in Your Quote (see Clause 5.).
Introduction
CLM Moves Ltd, a company registered in England and Wales with company number 12924943, set out these terms & conditions to You, the Client, explaining your rights, obligations and the responsibilities of all parties to this Agreement.
We would like to draw your particular attention to clause 7 of this Agreement where We limit or exclude Our liability. We always recommend Our clients arrange insurance to cover Your goods and premises. This insurance will be separate from this contract and subject to the terms and conditions as stipulated in this Agreement.
Your Quote
The Quote we supply to you, unless otherwise stated, does not include insurance, cancellation/postponement waivers, custom duties, port charges, tolls, any fees or taxes payable to government bodies or agencies.
We supply this Quote to you as being valid for 30 days from issue.
Unless otherwise agreed within Your Quote, reasonable additional charges will apply in the following circumstances:
Costs change because of currency fluctuations, changes in taxation, freight, fuel, ferry or toll charges beyond our control.
We have to collect or deliver your goods above the ground floor and first upper floor at Your request.
If You or Your agents request collection or access to Your goods whilst they are in store.
We supply any additional Services including moving or storing extra goods not originally agreed to within Your Quote.
There are delays or events outside of Our reasonable control which increase or extend the resources or time allocated to complete the Services as agreed to within Your Quote.
The entrance or exit to the premises, stairs, lifts, or doorways are inadequate for free movement of the goods without mechanical equipment or structural alteration, or the approach, road or drive is unsuitable for our vehicles and/or staff members to load/unload within 15 metres of the doorway/entrance.
The dismantling, assembly or installation of furniture or other items unless already agreed to within Your Quote.
The disconnection, reconnection, of any appliances, fixtures, fittings or equipment unless already agreed to within Your Quote.
Move or store any items excluded under law or requiring specific permits or licences.
Take up or lay fitted floor coverings unless agreed to within Your Quote.
We have to pay parking or other fees or charges including fines where you have not arranged agreed suspension of parking restrictions in order to carry out Services on Your behalf.
We agree in writing to increase Our limit of liability set out in Clause X prior to the Services commencing.
You agree to pay any reasonable charges arising from the above circumstances.
Your Responsibility
In addition to clause 7 where We set our Our liability, You will have the following responsibilities to Us and within this Agreement.
It will be Your responsibility to arrange adequate insurance cover for the goods submitted for removal/transit and/or storage Services against all insurance risks as Our liability is limited in clause 7.
It will be Your responsibility to obtain, at Your own expense, all documents, permits, permissions, licenses, custom documents and official letters necessary for the removal/service to be completed. We can recommend Custom Agent Services to You at Your request.
You have sole responsibility to plan or measure the accessibility in and out of each property/address to ensure all requested items can be safely loaded/unloaded.
It will be Your responsibility to be present or be represented throughout the collection and delivery of the removal. If You or one of Your representatives are not present at either the collection or delivery addresses and We are unable to make contact with you You may be liable to pay additional storage and redelivery charges reasonably incurred.
It will be Your responsibility to take all reasonable steps to ensure that nothing that should be removed is left bedding and nothing is taken away in error.
It will be Your responsibility to prepare adequately and stabilise all appliances or electronic equipment prior to their transport/removal.
It will be Your responsibility to empty, properly defrost and clean refrigerators and deep freezers as We are not responsible for ensuring their contents.
It will be Your responsibility to provide Us with a correct and up to date contact addresses and telephone numbers during removal transit and/or storage of goods.
It will be Your responsibility to arrange suitable parking and access for Our vehicles and pay for any parking or meter suspension charges incurred by Us in carrying out the Services.
Your Goods
Unless previously agreed in writing by a director or other authorised company representative of Ours, the following items must not be submitted for transit, removal or storage Services and will under no circumstances be moved or stored by Us. The items listed below may present risks to health and safety and of fire. You must make Your own arrangements for their transport and storage.
Potentially dangerous, damaging, corrosive or explosive materials, including gas bottled, aerosols, paints, firearms, ammunition or explosives.
Jewellry, watches, trinkets, precious stones or metals, money, deeds, securities, mobile telephones or other personal electronic devices, stamps or other collectibles, portable media and computing devices, or goods or collections of any similar kind.
Perishable items and/or those requiring a controlled environment.
Any animals, birds, fish or reptiles.
Goods which require a special license or government permission for export, import, transit or handling.
Prohibited or stolen goods, drugs or pornographic material be moved or stored by Us.
If You submit any such goods to us for service without Our knowledge We will make them available for Your collection and if You do not collect them within a reasonable time We may apply for a court order to dispose of any such goods found in the consignment. You agree to pay Us any charges, damages, expenses, legal costs or penalties reasonably incurred by Us in disposing of the goods.
You guarantee that the goods submitted for service are Your own property, or the goods are Your property free of any legal charge and you have the full authority of the owner or anyone having a legal interest in them to enter into this Agreement.
Cancellation and/or Postponement
If You choose to cancel after arranging these Services either verbally, by writing or by email, You will be entitled to a full refund assuming you provide us with a minimum of 7 days notice deducting any costs We have already reasonably incurred in preparing for carrying out the Services.
If You choose to cancel after arranging these Services either verbally, by writing or by email, You may not be entitled to a refund if you provide us with any less than minimum of 7 days notice, issued at Our discretion
If You choose to postpone the Services after arranging these either verbally, by writing or by email, giving Us at least 7 days notice, We will reschedule this free of charge deduction any costs We have already reasonably incurred in preparing for carrying out the original dated Services.
If You choose to postpone the Services after arranging these either verbally, by writing or by email, giving Us less than 7 days notice, You may be liable for a reasonable rescheduling charge issued at Our discretion in addition to any costs We have already reasonably incurred in preparing for carrying out the original dated Services.
The Services
If We, through carrying out the Services as supplied to You, incur additional time and/or staff costs not agreed to within Your Quote and outside of Our control, we may charge £20 per staff member / per hour as an additional cost unless a Wait Time Waiver has been pre-agreed (see clause 5.).
We may, at our discretion, charge for waiting time if this exceeds 30 minutes at either the collection or delivery addresses outside of Our control at £20 per staff member / per hour as an additional cost.
If You have any large, heavy or obscure items, or if you have a particularly small access space, we may request You sign a Waiver Form, waiving Our liability to You for damage to Your property. We will always consult You before carrying out any services which We feel may risk damage.
Any storage services need to be arranged with Us prior to us agreeing to the Services.
If a wait time waiver has been agreed upon, you will not be charged for any wait time on the day of your move, up to a maximum of 3 hours. This agreement must be confirmed in writing prior to the move date.
Any dismantling, assembly, installation or other specialised services need to be arranged with Us prior to acceptance of Your Quote.
Deposit and Payment
We ask that to reserve Your booking You pay to Us a deposit of 10% of Your Quote price. This amount will be refunded to you in full in accordance with clause 4 if you choose to cancel the Services.
We request payment on completion of the Services within 5 working days via bank transfer or cash payment as stipulated in Your Quote and/or invoice.
Our Liability
Here We set our Our liability to You. Anything here does not look to contradict or intervene with your consumer rights as a customer, nor do we limit liability for death or personal injury caused by Our negligence which under the laws of England and Wales may not be limited or excluded.
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 are not applicable to service contracts which provide for the transport of goods on a specific date or period for performance.
It is Your responsibility to notify Us of any pre-existing damage to Your goods or Your property. If an item has pre-existing damage, you may be required to sign a Waiver Form incase of any further damage.
We will accept liability for damage to your premises and/or goods subject to You providing satisfactory evidence to Us that the damage was caused by Us or Our negligence.
We are not liable for damage to goods packed by either You or a third party.
Our Liability for loss or damage to Your goods and/or premises is limited by this agreement to £100 per individual item or area of damage.